Manager

This help file details the operations that can be performed by the Manager while it is connected to the message processing service.

Contents

Select an item from the list below.

Selecting the Message Area

Quarantined Message List Description

Recent Message List Description

Selecting a Message from the Message List

Copying Quarantined Messages

Releasing Quarantined Messages

Deleting Quarantined Messages

Shutting Down the Message Processing Service

Exiting Manager

Manager Help

Archiving the Log Files

Manager Screen turns Red

Running Manager Remotely

Note: This help file assumes that you are familiar with standard keyboard and mouse actions to control Windows applications.


Archiving Log Files
Archiving the Log Files

Manager enables you to archive the system log files, for example to release disk space or to look at them on another PC.

To Archive the Log Files :

1.    Select ARCHIVE SYSTEM LOGS from the SYSTEM menu. (The SYSTEM menu is accessed by clicking on the grey box at the top left of the screen).

2.    Type in the name of the directory where the log files are to be archived. The default is A:\.

3.    If the logs files are NOT to be deleted after archiving then deselect the ‘Delete After Copy’ check box. (If the box is checked this indicates that the log files will be deleted).

4.    Click on the OK button.

You cannot archive the current (today’s) system log.

Note that A:\ is on the message processing service’s machine. This is not necessarily the same system that Manager is being run from.


Selecting the Message Area

Using Manager you can display:

•	A list of quarantined messages in any of the quarantined message areas.

•	A list of most recently processed messages.

The list is displayed in the main display area. Select a different message list for display by choosing one of the options from the ‘Message Area’ drop-down list box.

For more information see:

Quarantined Message List Description

Recent Message List Description


Copying Quarantined Messages

You can use Manager to copy quarantined messages, for example to floppy disk. From here they can be examined further, prior to release or deletion.

To Copy a Quarantined Message :

1.    First select the message(s) to be copied, from the quarantined message list.

2.    Click on the Copy button.

3.    Type in the name of the directory where the quarantined message(s) are to be copied to. The default is A:\.

4.    Click on the OK button.

Note that A:\ is on the message processing service’s machine. This is not necessarily the same system that Manager is being run from.


Deleting Quarantined Messages

Quarantined messages can be deleted from the quarantine area and permanently removed from the mail system.

To Delete a Quarantined Message :

1.    First select the message(s) from the quarantined message list.

2.    Click on the Delete button.

3.    Click on the Yes button to confirm the message is to be deleted.

NOTE : Once a message is deleted it CANNOT be retrieved later, so be sure this is what you want to do.


Exiting Manager

To Exit Manager :

1.	Click on the Exit button.


Manager Help

To Access Help :

1.	Click on the Help button.


Quarantined Message List Description

The quarantined message list displays a list of all messages currently quarantined in the chosen ‘Message Area’.

Each quarantined message occupies a single row of the main display area and contains the following information reading from left to right.

1.    The message identifier (Id).

2.    The date and time the mail message was quarantined (TimeStamp).

3.    A comment to indicate why the message was quarantined (Comment).

Any message (or messages) on the list can be selected for further processing.


Releasing Quarantined Messages

Quarantined messages can be released back into the mail system, for forwarding to their original recipients.

Ensure that the message is safe for release before taking this action.

To Release a Quarantined Message :

1.    First select the message(s) from the quarantine message list.

2.    Click on the Release button.

3.    Click on the Yes button to confirm release.


Shutting Down Manager
Shutting Down the Message Processing Service

The message processing service will automatically start up when the system starts up and shut down when the system shuts down. However, it may be necessary to shut down this service at other times, for example, to carry out post office maintenance.

To Shutdown the Message Processing Service

1.    Select the SHUTDOWN SERVICE menu option from the SYSTEM menu. (The SYSTEM menu is accessed by clicking on the grey box at the top left of the Manager screen). This will shut down the message processing service.

You should now exit Manager. If you do not the Manager screen turns red and displays an error. This is because Manager continues attempting to communicate with the message processing service, so that it can reconnect if the service is restarted.


Recent Messages List
Recent Message List

The recent message list displays a list of the last few messages the message processing sesrvice has received during it’s current processing session.

Each message occupies a single row of the main display area and contains the following information reading from left to right.

1.    The source of the message (From).

2.    The first found destination of the message (To).

3.    The disposition of the message (Disposition).

4.    The subject of the message (Subject).

You cannot copy, release or delete any messages from this list. It is for information purposes only.

Note: Use the scroll bar at the bottom of the list area if you are unable to see all the information in the Subject field.


Selecting a Message from the Message List

The message list is a standard Windows list box. Any message (or messages) can be selected for further processing.

•	To select a single message, click on the message ID with the left mouse button.

•	To select more than one message, hold down the <Ctrl> key while you click on the message ID for each message.


Manager Error
Manager Screen turns Red

If Manager cannot communicate with the message processing service the Manager screen changes colour to red and displays the following message:

‘RDPMSG - Unable to communicate with remote application’

The reason for this could be:

•	The message processing service has been shut down.

•	The message processing service has not been started.

•	The Manager and the message processing service are running on separate machines, and the network connection has been broken. In this instance the message processing service may still be running on the other machine.


Remote Management
Running Manager Remotely

It is possible to run Manager remotely, on any Microsoft 32-bit operating system, i.e., Windows 95 or Windows NT.

The remote management interface allows you to perform the same functions as local management, except for viewing or archiving the log files, and copying from the quarantine areas.

Command Line Parameters

Use the following command line parameters to start Manager remotely (quotes are mandatory):

SERVICENAME=“<MPS_socket_number>“

where <MPS_socket_number> is the message processing service’s entry found in the Services file.

HOSTNAME=“<MPS_host_name>“

where <MPS_host_name> is the name of the host where the message processing service is running.